Privacy & Security

John McCarthy Carpet & Furniture Centre will never share your details with any third party without your express permission. John McCarthy Carpet & Furniture Centre may from time to time contact you with promotional material if you opted to receive this, you can opt out of this at any time.

Payment Terms

All items must be paid for in full prior to or upon delivery.
Payment can be made as follows:
Debit/Credit Cards (including MasterCard Instalments)
Cash
Bank transfer (details on all invoices and statements)
Cheques/Bank Drafts

All prices quoted by John McCarthy Carpet & Furniture are inclusive of VAT, delivery and fitting (if applicable).
Property of the items shall pass to you only on payment in full to John McCarthy Carpet and Furniture Centre of all sums payable in respect thereof. Until such time the items remain property of John McCarthy Carpet and Furniture Centre who reserves the right to repossess the items in the event you fail to comply with the payment terms.

Delivery

All deliveries are carried out by the John McCarthy Carpet & Furniture Centre delivery team. If the item is in stock, we aim to deliver within one to two weeks from purchase. A member of our sales staff will be in touch with you the day before the delivery is planned. Our policy is to give you an AM or PM time slot, however, due to circumstances outside our control such as traffic and bad weather we may not always be able to meet this time slot. If, due to circumstances outside of our control, delivery might be delayed, we will contact you as soon as possible to discuss a new delivery time. Please ensure you provide us with a contact number that we can reach you on during the planned delivery day, and that someone is present to accept the delivery. If we cannot reach you on the planned delivery day, or if no one is present to accept the delivery, we cannot guarantee delivery on that day.

It is possible to have us take away an old item that is being replaced, at an additional charge. Please notify us at the time of purchase and we will discuss the extra charge with you. Please note that if we have not been notified by you in advance, the delivery team cannot take away the old item.

Returns Policy

We are happy to assist you with the return of items purchased in store, once we are notified within 3 days of delivery of the item and it is returned to us within 14 days. The item must be returned in its original packaging and in perfect condition. We are unable to refund or exchange faulty or imperfect goods where the imperfection was identified to you prior to purchase (for example, where you have knowingly purchased an imperfect display model).
Returns are not permitted on custom orders where an item has been ordered to your exact specifications or on any non-standard combination order. Mattresses and bedding accessories cannot be returned once the packaging has been opened for health and hygiene reasons. Any item which has undergone assembly cannot be returned. All returns must be accompanied by proof of payment. In the event of a refund, this must be collected in store via the original payment method. Refunds will be processed once the goods have been returned to us.

Damaged or faulty items

All items must be inspected on receipt of delivery and any damage should be reported immediately to John McCarthy Carpet & Furniture Centre via phone 023-8845600 or email johnmccarthyfurniture@gmail.com, supported with photographs where possible.
We are unable to accept reports of damage upon delivery after three days so please unpack and inspect your goods within this time.

Quotations

All quotations provided by John McCarthy Carpet & Furniture Centre are subject to expressed acceptance within 28 days. We reserve the right to withdraw a quotation at any time before it has been accepted by you. No quotation issued by us shall constitute an offer to supply goods.
Verbal quotations for stock availability and current price are correct at the time given by us, but unless confirmation of an order by you is given immediately, and a deposit is placed at this time, we cannot guarantee stock availability or price.

Quotations are only valid in writing & when signed by authorised personal only, or in the form of official company paperwork (invoice, quotation, pro-forma etc).
A contract exists only when a deposit is placed on a quotation.
We reserve the right to amend the original quotation from any point up until the final payment if any arising circumstances present the need to do so e.g. incorrect site measurement.

Carpet & Flooring Fitting

John McCarthy Carpet & Furniture Centre accepts no liability for any fitting done by anyone other than our own delivery and fitting team.

At the time of purchase, please specify whether the room(s) that are to be fitted will be empty with a smooth, damp and defect free surface, or if you need assistance with lifting old flooring, moving furniture or surface preparation. If you are not sure of any preparation needed, a member of our sales team will be happy to advise you. In the case that our fitting team is required to provide assistance prior to fitting, the fees for the required assistance will be included in your quotation. Not notifying us of required assistance will result in additional fees to your quotation.

If the fitting team is assisting with moving furniture, please note that you are still required to move small, valuable, breakable and electrical goods. Whilst every care is taken whilst moving furniture, John McCarthy Carpet & Furniture cannot be held responsible for any damage that may occur whilst items are moved

All areas must be clear of other trades or their equipment so fitting work can proceed with continuity.

Pile Reversal in pile yarn carpets

All pile yarn carpets are subject to pile reversal which is most likely to be seen in smooth surfaces, densely constructed plush type qualities. This occurrence is difficult to predict or prevent. Pile Reversal creates a permanent change in the carpets’ appearance caused by difference in the way light reflects off the sides and tip of a yarn as the pile lays in different directions.
Shaded areas appear light from one direction and dark from the opposite direction. After a period of use the carpet may look as though water has spilled on some areas of the carpet hence the term “water marking”. This can also be described as “pooling”,” shading”, “highlighting”.
Pile reversal is not a manufacturing defect and does not affect the durability of the carpet. It is not due to the materials used to produce the carpet, the manufacturing process, or any combination of these factors. Watermarking or shading may develop on a carpet made with any fibres or manufacturing process. Once the condition has developed it cannot be permanently removed.